Refund & Cancellation Policy

Vertolaunch LLC  •  Effective Date: April 21, 2026  •  Last Updated: April 21, 2026

At Vertolaunch LLC, we deliver highly customized eLearning consulting, LMS implementation, instructional design, and SCORM development services. Due to the custom and time-intensive nature of our work, we maintain a clear refund and cancellation policy to protect both our clients and our team.

Please read this policy carefully before engaging our services. By signing a Proposal or Statement of Work, you acknowledge and agree to the terms below.

1. Deposits Are Non-Refundable

All project-based engagements require a deposit prior to work commencement as specified in your Proposal. All deposits are non-refundable.

The deposit covers the time our team invests in project scoping, onboarding, resource allocation, and initial work — all of which begins immediately upon receipt of your deposit. The deposit represents a firm commitment from both parties.

2. Project-Based Engagements — Cancellation Within 48 Hours of Kickoff

If you need to cancel a project-based engagement, you must do so within 48 hours of the scheduled project kickoff call.

For cancellations received within this 48-hour window: your initial deposit is retained by Vertolaunch LLC (non-refundable as stated above). Any balance paid beyond the initial deposit — if invoiced and paid early — will be refunded in full within 10–14 business days. No additional work will be billed.

3. Project-Based Engagements — Cancellation After Kickoff

For cancellations requested after the project kickoff call or after substantive work has commenced: the Client is responsible for payment of all work completed to date, at the rates specified in the Proposal. Vertolaunch LLC will provide an itemized accounting of work completed. Any amount already paid in excess of work completed will be refunded within 10–14 business days. Any outstanding balance for work completed must be settled within 15 days of the cancellation date.

Vertolaunch LLC reserves the right to retain all in-progress work product until outstanding balances are settled.

4. Monthly Retainer Agreements — Cancellation

30 days written notice is required to cancel a retainer agreement. Notice must be submitted in writing to shibangsh@vertolaunch.com. The retainer will remain active and billable during the 30-day notice period. No refund will be issued for the current or any prior retainer period already billed. After the notice period, no further invoices will be issued.

5. Revenue Share Partnerships — Cancellation

Revenue share partnership arrangements may be terminated by either party with 30 days written notice. Commissions earned on deals that have already closed prior to the termination date remain due and payable regardless of termination.

6. Refund Processing Timeline

All approved refunds will be processed within 10–14 business days of the approved refund date. Refunds are issued via the original payment method where possible. If the original payment method is no longer available, Vertolaunch LLC will work with the Client to arrange an alternative refund method.

7. How to Request a Refund or Cancellation

To request a refund or cancel your engagement, email us at:

contact@vertolaunch.com

Please include in your email:

• Your full name and company name
• Your invoice number(s)
• The reason for cancellation or refund request

We will acknowledge your request within 3 business days and provide a written determination within 5 business days.

8. Disputes and Chargeback Policy

If you believe a refund has been incorrectly denied or you have a concern about a charge, you must contact us directly at contact@vertolaunch.com before initiating a chargeback or payment dispute with your bank, credit card issuer, or payment provider. We are committed to resolving disputes fairly and promptly, typically within three (3) business days of receiving your written request.

Chargeback Policy: Initiating a chargeback or payment reversal without first contacting Vertolaunch LLC and allowing us a reasonable opportunity to resolve the matter constitutes a breach of our Terms of Service. In the event of an unjustified or fraudulent chargeback, Vertolaunch LLC reserves the right to: (a) immediately suspend or terminate all active services; (b) pursue recovery of the charged-back amount plus any associated chargeback fees levied by our payment processor; and (c) seek reimbursement of reasonable attorneys' fees and collection costs incurred in contesting the chargeback. Vertolaunch LLC will provide all documentation necessary to contest unwarranted chargebacks, including signed agreements, project deliverable records, and communications.

For formal dispute resolution procedures — including binding arbitration — please refer to Section 13 of our Terms of Service.

9. Collections and Attorneys' Fees

If any invoice or amount owed under an engagement remains unpaid after thirty (30) days past its due date, Vertolaunch LLC reserves the right to refer the account to a collections agency or to pursue legal action to recover the outstanding balance. In any such proceeding, the Client agrees to pay Vertolaunch LLC's reasonable attorneys' fees, court costs, and collections costs in addition to the outstanding balance and any accrued late fees. This provision applies regardless of whether the matter proceeds through arbitration, small claims court, or otherwise.

10. Governing Law

This Refund and Cancellation Policy is governed by the laws of the State of Wyoming, United States, without regard to its conflict of law principles, and is incorporated into and subject to Vertolaunch LLC's Terms of Service.

11. Exceptions

Vertolaunch LLC may, at its sole discretion, consider exceptions to this policy in extraordinary circumstances. Any exceptions must be approved in writing by an authorized representative of Vertolaunch LLC and are valid only for the specific situation approved. Granting an exception on one occasion does not constitute a waiver of this policy for any future engagement.

12. Changes to This Policy

Vertolaunch LLC reserves the right to update this policy at any time. The current version will always be available at vertolaunch.com/refund-and-cancellation. Updated policies apply to engagements initiated after the effective date of the update. For active engagements in progress, the policy in effect at the time the Proposal or Statement of Work was signed shall govern.

13. Contact

For refund or cancellation requests, contact us at:
Vertolaunch LLC
30 N Gould St Ste N, Sheridan, WY 82801, USA
contact@vertolaunch.com
Please include your invoice number and engagement details in all correspondence.