Privacy Policy

Vertolaunch LLC  •  Effective Date: April 21, 2026  •  Last Updated: April 21, 2026

Vertolaunch LLC ("Vertolaunch," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website at vertolaunch.com or engage with our services.

1. Who We Are

Vertolaunch LLC is a limited liability company incorporated in the State of Wyoming, USA, providing eLearning consulting, LMS implementation, instructional design, SCORM development, and related professional services.

Vertolaunch LLC
30 N Gould St Ste N, Sheridan, WY 82801
contact@vertolaunch.com

2. Information We Collect

Information you provide directly: When you submit a contact form, request a consultation, or reach out by email, we may collect your name, email address, company name, job title, phone number, and any details you include in your message.

Information collected automatically: When you visit our website, we may automatically collect certain technical information such as your IP address, browser type, pages visited, time spent on pages, and referring URLs. This information is collected through cookies and similar tracking technologies (see Section 7 below).

Payment information: When you engage Vertolaunch LLC for paid services, payment transactions are processed by Stripe, Inc. Vertolaunch LLC does not directly collect or store your full payment card details. See Section 6 for details on Stripe's data handling.

3. How We Use Your Information

To respond to inquiries: We use contact information you provide to reply to your questions, schedule consultations, and communicate about potential or active engagements.

To deliver services: We use information related to your project and business needs to design, develop, and deliver the eLearning services you have engaged us for.

To send project-related communications: We may send you invoices, project updates, deliverables, and related business communications.

To improve our website: We use automatically collected data to understand how visitors interact with our site, identify technical issues, and improve user experience.

To comply with legal obligations: We retain certain information as required by applicable law, tax regulations, and business record-keeping requirements.

We do not sell your personal information to third parties, and we do not use your information for unsolicited marketing without your consent.

Marketing Communications: If you have provided your email address in connection with an inquiry or engagement, we may send you occasional service updates, announcements, or newsletters. All such emails include an unsubscribe link in compliance with the CAN-SPAM Act. You may opt out of marketing emails at any time by clicking "Unsubscribe" in any email or by contacting us at contact@vertolaunch.com. Opting out of marketing communications does not affect transactional emails related to active engagements.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information with third parties only in the following limited circumstances:

Service providers: We work with trusted third-party service providers who assist in operating our business. These may include our email platform, scheduling software, cloud storage, and project management tools. These providers are contractually obligated to handle your data securely and only for the purposes we specify.

Payment processing: Payment transactions are processed by Stripe, Inc. Your payment information is transmitted directly to Stripe. See Section 6 for more details.

Legal requirements: We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe in good faith that disclosure is necessary to protect the rights, property, or safety of Vertolaunch LLC, our clients, or others.

Business transfers: In the event of a merger, acquisition, or sale of all or substantially all of our assets, your information may be transferred as part of that transaction. We will notify you of any such change.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, to maintain our business records, and to comply with legal, tax, and regulatory obligations. Typically:

Contact and inquiry information is retained for up to three (3) years after your last interaction with us. Client project records and invoicing information are retained for seven (7) years in accordance with standard business and tax record-keeping practices. You may request deletion of your personal information at any time (see Section 9 below), subject to our legal retention obligations.

6. Payment Processing & Stripe

We use Stripe, Inc. for payment processing. When you make a payment, your payment information is transmitted directly to Stripe and is subject to Stripe's Privacy Policy, available at stripe.com/privacy. Vertolaunch LLC does not store your full payment card details on its servers. Stripe is a PCI DSS Level 1 certified payment processor.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience and collect usage data. Cookies are small text files stored on your device by your browser.

Essential cookies: Required for the website to function properly (e.g., session management).

Analytics cookies: Used to understand how visitors interact with our site. We may use tools such as Google Analytics for this purpose. These cookies collect data in an anonymized or aggregated form.

You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website.

8. Data Security and Breach Notification

Vertolaunch LLC takes reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include use of encrypted communications (HTTPS), access controls on data systems, and use of reputable third-party service providers with strong security standards.

However, no method of data transmission or storage is 100% secure. In the event of a data breach that affects your personal information and that we are required to report under applicable law, we will notify affected individuals in accordance with applicable state breach notification laws. If you believe your information has been compromised, please contact us immediately at contact@vertolaunch.com.

Business-to-Business Context: Vertolaunch LLC primarily collects personal information in a business-to-business context (e.g., names and email addresses of business contacts and employees of client companies). We treat all personal information with the same commitment to security and responsible handling described in this Policy.

9. Your Rights and Data Deletion Requests

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, or delete the information we hold about you. To exercise any of these rights, please contact us at contact@vertolaunch.com with the subject line "Privacy Request."

We will respond to all data requests within thirty (30) days. We may require you to verify your identity before processing your request. Note that some information may be retained even after a deletion request if required by law or legitimate business purposes (e.g., financial records).

10. California Privacy Rights (CCPA/CPRA)

If you are a resident of the State of California, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

Right to Know: You have the right to request disclosure of what personal information we collect about you, the sources, the purpose, the third parties with whom we share it, and the specific pieces of information held.

Right to Delete: You have the right to request deletion of your personal information, subject to certain legal exceptions.

Right to Correct: You have the right to request correction of inaccurate personal information we hold about you.

Right to Opt-Out of Sale or Sharing: Vertolaunch LLC does not sell your personal information to third parties, nor do we share it for cross-context behavioral advertising. No opt-out is required as no sale occurs.

Right to Non-Discrimination: We will not discriminate against you for exercising any CCPA/CPRA rights.

How to Submit a Request: Contact us at contact@vertolaunch.com with the subject line "California Privacy Request." We will respond within 45 days, with an optional 45-day extension when reasonably necessary.

In the preceding 12 months, Vertolaunch LLC has collected the following categories of personal information: identifiers (name, email, company), commercial information (transaction records), and internet/network activity (website usage data), used solely for business operations and service delivery.

11. Nevada Privacy Rights

If you are a resident of Nevada, you have the right to opt out of the sale of certain personal information to third parties. Vertolaunch LLC does not sell personal information as defined under Nevada law. If you have questions, please contact us at contact@vertolaunch.com.

12. International Visitors

Vertolaunch LLC is based in the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country. By using our website and services, you consent to this transfer.

If you are located in the European Union, European Economic Area, or the United Kingdom and have questions about cross-border data transfers or your GDPR rights, please contact us at contact@vertolaunch.com.

13. Children's Privacy

Our website and services are directed at business professionals and are not intended for children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you believe we have inadvertently collected such information, please contact us immediately and we will promptly delete it.

14. Links to Third-Party Websites

Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit. Vertolaunch LLC is not responsible for the privacy practices of any third-party site.

15. Do Not Track Signals

Some browsers transmit "Do Not Track" signals to websites. Because there is currently no industry standard for how websites should respond to such signals, Vertolaunch LLC does not currently take action in response to these signals. We will update this policy if our approach changes.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Your continued use of our website or services after any update constitutes your acceptance of the revised policy.

17. Contact Us for Privacy Matters

For privacy-related inquiries, data deletion requests, or any questions about how we handle your information, please contact us at:

Vertolaunch LLC
30 N Gould St Ste N, Sheridan, WY 82801
contact@vertolaunch.com